REPAIR/TROUBLESHOOTING:
STUDENT PHONES

BEFORE REPORTING A TROUBLE, PLEASE CHECK THE FOLLOWING:

If you have no dial tone or static on all calls, make sure all connections are secure, including the line cord into the jack and the handset cord into the telephone. If that is not the problem, test ANOTHER PHONE to make sure the phone is not the problem.

If you have recently put in a change order, and have not received a response, send an email telco@assumption.edu

If you have trouble making outside calls, check your dialing instructions. Identify if you are having a problem on all long distance or just one number. Be sure to provide the complete number and any recorded information you hear.

If you are experiencing trouble on all long distance outgoing calls, the trouble may be with your personal security code. Call Paetec at 1-800-962-4772

If you are not receiving incoming calls, check ringer and jack (both at wall and at handset cord.)

Repair Policy - Telephone repairs are the subscriber's responsibility. Repairs for telephone jacks and lines should be reported to telco@assumption.edu, after checking out the instructions above.

Damage caused by apparent tampering and/or vandalism may be billed to room occupants. Subscribers may be held responsible for any repair charges when the malfunction is proven to be in, or caused by, equipment they have provided. Any damage found after the subscribers have left campus may be billed to the room occupants. If a technician is dispatched for repair and no trouble is found, a service order fee of $110 may be assessed. Examples of charges being assessed are ringer has been turned down or shut off, phone has been plugged into the wrong jack, phone jacks are white.

*If you have checked these items and the problem still persists, then you can either print the following form and return it to the Telco mailbox, or fill out the form and click on the "Submit" button and it will automatically be sent to the Telco mailbox.