Frequently Asked Questions
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- Where is the IT Center located? Where is the Support Hub located?
The IT Center is located in the center of campus, displayed with the star on this map. The Support Hub is located on the first floor of IT, in IT 130.
- Is the campus wired for internet access?
Yes, the entire campus is connected. In dorm rooms, wired ports are offered on a port-to-pillow ratio.
- Is wireless internet offered on campus?
Yes, wireless is available in all dorms and academic buildings. Additionally, public locations like Charlie's, the Emmanuel d'Alzon Library, Taylor Dining Hall, study lounges, the IT Center, the Hagan Campus Center, and elsewhere, also have wireless internet available.
- Is help available when I arrive on campus in the Fall?
Yes, our ResNet (Residential Network) staff will be available for extended hours for move-in day and for the first week of the Fall semester. ResNet student and administrative staff will be available to assist students in connecting to the network or for consultation in any other computer-related issues.
- When do incoming students receive their email addresses?
Incoming students receive their assumption.edu email addresses during Summer Orientation
- What website do I visit to check my Assumption email?
The website for Assumption email (Houndmail) is http://houndmail.assumption.edu .
- What documentation is available for incoming students?
The ITMS Department provides documentation for incoming students at Accepted Students Day, and during Summer Orientation. The information is also provided online in PDF:
- What internet connection is available for students?
Assumption has a 10Gigabit fiberoptic backbone that offers 100Mb speeds to the residential network. This is roughly 25 times faster than the average broadband speed in the United States. (Speeds, however, can vary based on simultaneous connections, network traffic, and other factors.)
- Are there computer labs on campus? Are these Macs or PC labs?
Assumption has 4 designated computer labs and 8 computerized classrooms. There is a mix of PCs and Macs.
- What campus software is available in the labs?
Microsoft Office 2007 (Word, Excel, PowerPoint, Access), approximately 200 different standard and educational software products such as: Adobe Creative Suite CS4 (Photoshop, Dreamweaver, Illustrator, InDesign, etc), Avid, Mathematica, SPSS, and more.
- Can I receive assistance with my computer issues on campus?
Yes, the IT Support Hub and ResNet staff are the campus service center for computers. Issues are resolved by appointment.
- What anti-virus/security software does the college recommend? How am I protected from viruses and malicious software?
All students are required to use Cisco Clean Access before connecting to the ResNet. This utility ensures the latest software updates, malware protection, and anti-virus software. This software is provided free of charge by Assumption College.
- Can I buy a computer or software through Assumption?
Yes, our Computer and Software Store website provides deals on Dell computers, Macs, and software for students.
- Will my smartphone/cell phone (iPhone, Android, BlackBerry, Palm, etc.) work with the campus wireless internet?
If your smart phone or cell phone supports Wifi, you can connect to the Assumption wireless network. However, these devices must be permitted on a case-by-case basis. Please call the IT Support Hub at x7060 to setup a connection. Additionally, Wifi enabled tablets or media devices like the iPad, iPod Touch, Zune, Dell Mini5, etc., will connect using this method.
- Can I connect a gaming console (i.e., X-Box 360, Playstation 3, Nintendo Wii, etc)?
Yes, internet enabled game consoles can connect to the network. The IT Support Hub will provide connection details at x7060.
- What devices are not allowed?
Wireless routers, hubs, or switches brought from off campus are not allowed on the network. Additionally, the ITMS Department reserves the right to restrict any device that may be a liability for the network (i.e., "Jailbroken" or modified mobile devices).