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October 28, 2011

Nicole Mattiello: UMass Memorial Medical Center
Interning at UMass Memorial Medical Center

Interning at UMass Memorial Medical Center


Name: Nicole Mattiello
Hometown: Johnston, Rhode Island
Major: Organizational Communication
Minor: Philosophy
Internship Sponsor: UMass Memorial Medical Center


Primary Responsibilities:
At UMass Memorial Medical Center I intern in the Office of Volunteer Services, which is in the Human Resources Department.  My tasks include: writing and editing the volunteer newsletter, entering volunteer information into a database, conducting the required Volunteer Orientation, updating the website, and assisting with office tasks.


Blog Entry:
I have always known I wanted to work in the business side of the healthcare field and specifically, healthcare administration and management.  The Office of Volunteer Services at UMass Memorial Medical Center exposes me to an administrative hospital office in a very successful healthcare environment.


The Office of Volunteer Services currently has over 700 volunteers who range from ages 14 to 90. Meeting many different types of people has been a great experience. There is always something to do in our busy office and I work on many projects which I listed in my responsibilities.


Rewriting and redesigning the volunteer website was a worthwhile task that I completed on my internship. I used writing methods and specific communication techniques I learned in classes such as Communication Theory, Marketing on the Internet, and Business and Technical Writing. 


I am able to gain this hands-on experience by following the direction of the Director of Volunteer Services. One of my favorite moments was planning and participating in our booth at the annual UMass Memorial Cancer Walk. Being able to participate in an event from start to finish was an eye-opening experience.


Because of my internship at this hospital, I now know that I truly want to build my career working in the healthcare field.

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