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April 14, 2014

Jack Palermo: W.B. Mason
Interning with W.B. Mason.

Interning with W.B. Mason.


Name: Jack Palermo

Hometown: Shrewsbury, MA

Major: Management

Minor: Psychology

Internship Sponsor: W.B. Mason


As a sales and customer service intern, my duties include:

  • Sales/marketing presentations to clients
  • Contract maintenance
  • Participation in bid support
  • Product research
  • Order entry

Blog entry:

W.B. Mason is the largest, privately held office products dealer in the United States. Founded in 1898, the company has enjoyed over 100 years of success and prides itself on its outstanding customer service and competitive pricing.


As an intern, I utilize my communication and technological skills to aid customer service and sales representatives. When working in the customer service department I have the opportunity to listen in and participate in actual phone calls with customers, as well as create and modify customers’ online accounts. When I am not in customer service, I am usually out on ride-alongs with a sales representative. On these ride-alongs I experience the day-to-day agenda of a sales representative as we call on new businesses and touch base with existing clients. Through these encounters with clients, I experience the customer-centered culture that is such a cornerstone of W.B. Mason operations. This culture is evident as I witness how the sales representatives intently listen to clients and strive to accommodate their every need.


Through my internship I have been exposed to a growing and successful company, and have experienced all of the functional aspects of this business. Most importantly, I have gained insight and connections to the Central MA business network.

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